Nirvaana

Shipping & Return Policy

At Nirvaana, each ceramic piece is handcrafted with care and carefully packed to reach you safely. Please review our Shipping and Return Policy before placing your order.

Shipping Policy

  • Processing Time: All orders are typically processed within 2-3 business days.
  • Delivery Time: Once dispatched, delivery timelines may vary depending on your location. Tracking details will be shared via email/SMS.
  • Shipping Charges: We provide free shipping on all orders.
  • Delays: While we work with trusted courier partners, unforeseen delays (weather, strikes, etc.) may occur. Nirvaana is not liable for such delays but will assist in tracking your order.

Address Accuracy:

  • To ensure timely delivery, please provide a complete and accurate shipping address, including the zip code and a contact number.

International Orders:

Note:

  • Weekends and public holidays are not considered working days for shipping and deliveries.

Return & Exchange Policy

  1. Eligibility
    • If your order arrives damaged, please notify us via email within 24 hours of delivery, providing clear images of the damaged box and items. We will arrange for a replacement or refund, based on your preference and product availability.
    • Damage to the Nirvaana box alone (with undamaged products) does not qualify for a return.
  2. Return Window
    • Returns must be requested within 24 hours of delivery.
  3. Refunds
    • Approved refunds will be processed within 7-10 business days.
    • Shipping charges are non-refundable.
  4. Exchanges
    • Exchanges are only possible if the requested item is in stock. Otherwise, a refund will be issued.

Note:

  • In case of any exceptions, please reach out to us, and we’ll try our best to help.

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Nirvaana

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